Terms of Service

Services

The Application offers the Services to the Users which include, the advisory services to the Users relating to investing in, purchasing, selling or otherwise dealing in securities or investment products, and advice on investment portfolio containing securities or investment products as more particularly mentioned in
Annexure 1.

Please also note that there are other financial products and services, such as, loans, fixed deposit creation, Insurance etc. manufactured and/or distributed by third party providers, offered by or through the Application. However, it is, hereby, expressly clarified that any or all interaction, communication, dealing, or transaction between the Users and such third party provider in respect of availing of any products/services offered by the third party provider forms a separate and independent transaction between the User and such third party provider without any liability accruing to or on us for any matters arising out of or in relation to the same.

The User hereby agrees and acknowledges that all the decisions of the User, notwithstanding the Services rendered by Us, in relation to buy, sell, hold or otherwise deal in the investment securities shall be based on User’s own independent evaluation of the risks and rewards of the investments and User’s own verification of all the relevant facts, including financial and other circumstances and a proper evaluation thereof.
Neither We nor any of our employees or agents shall be liable for any advice or representation made by it/him/her under this Agreement and it will be the User’s responsibility to make an independent assessment pursuant to the availing/using of the Application/Services or availing any product or services from the third-party provider.

You acknowledge and agree that We do not guarantee that availing of the Services from the Application will result in profits or avoid losses or meet the objectives, including the investment objectives, of the User or that availing/using of the Services/Application will not at any time be affected by adverse tax consequences, technical failures, timely regulatory compliance to a new law. We will not be liable to the User for any error of judgement or loss suffered by the User in connection with the Services provided to the User.

FinEzzy does not disburse loans on its own but we enable you to compare the best possible options and apply for loans to various banks and NBFCs (Non-Banking Financial Corporation) in the Indian Market. You acknowledge that the loan rates vary from bank to bank and it is dependent on your credit profile and the loan/policies/scheme you decide to opt for. FinEzzy has nothing to do with the rates offered by Banks/NBFCs.

You agree and understand that by availing the Services you shall be bound by Our Privacy Policy and your information provided on the Application shall be shared with our Group Companies and Business Partners, which shall store your data within Indian jurisdiction as per applicable laws.

Privacy

You agree that during your use and access of the Application and/or availing of the Services offered by the Application, you will provide Us with certain information and other data as mentioned under these Terms herein which may or may not be otherwise publicly available. Please note that We respect the privacy and confidentiality of such data and the provisions pertaining to such private information and data as provided by You under these Terms, are governed under the Application’s Privacy Policy which is available at https://www.finezzy.com/privacy-policy. By using and visiting the Application and availing the Services of the Application, you also agree to the terms and conditions of our Privacy Policy.

Consideration

The Company shall have the right to charge its Users a fee for use of its platform and for availing advisory services as set out in Annexure 1. The Company may change fee structure as it determines in its sole discretion from time to time and notice regarding the same shall be intimated to you adequately in advance prior to such change in fee structure. All charges and fees shall be exclusive of taxes and all Government taxes including but not limited to GST shall be payable by you. All charges shall be non-transferable.
I / We have not received nor have been induced by any rebate or gifts.

When you make investment at FinEzzy platform, the investment amount goes directly to the Mutual fund basis your selection. At no time, FinEzzy receives the investment amount. FinEzzy does not have any role to play in the investments that a Mutual fund makes in the market. Upon making such investment, you enter into bilateral contract with the Mutual fund House or AMC. You understand that mutual fund investments are subject to market risk. You should read all Offer Documents including the Scheme Information Document, Key Information Memorandum and Addenda for all the mutual fund schemes that you invest. By Investing in a Mutual Fund Scheme, it is deemed that you have read the offer document and are comfortable with the terms laid down in such offer document.

Upon investment, units are allocated by Mutual funds as per applicable NAV, which is not under the control of FinEzzy. The Company does not warrant that the calculation of NAV and units allotted by Mutual funds are correct. In case you notice any discrepancy, FinEzzy customer support team shall help you resolve the query through AMC.

I confirm that for investments in any units of the scheme I have read and understood the content of the Scheme Information Documents / Statement of Additional Information of the scheme. I have also read and understood the terms, conditions, details, rules and regulations governing the scheme.

Other payment terms

Payments for following businesses –
a. Mutual Fund (MF) – NFO’s, Liquid Funds, Equity, Debt & International funds etc. including lump sum and SIP;
b. Loan Against Mutual Fund (MF).

Modes of Payments

You can transfer the funds using UPI, net banking and IMPS/NEFT/RTGS and/or any other mode as may be approved by the Company from time to time.

Payment Gateway

The Company use third party payment gateway for facilitating transfer of money. Transactions once completed cannot be cancelled. User should use their own bank account otherwise the transactions are liable to be rejected. If you don’t see the credit in your account immediately after transferring funds from the instant payment gateway, you will need to wait at least 24 hours for the funds to reflect in your account.
The Company does not accept payment through cash/demand deposit.

I. UPI

You can transfer funds using UPI. You may initiate the payment from the Company’s website/FinEzzy mobile application.

II. Bank Transfers – IMPS/RTGS/NEFT

Method Time

NEFT/RTGS Within 2 hours depending on your bank

IMPS 5-10 minutes depending on bank remittance confirmation.

The Company uses third party payment gateway services to offer the bank transfer features, which includes sharing of user’s bank account details to the payment gateway (after user consent to share the information while enabling the Bank Transfers) in order to give premium experience to the users. It also helps the Company to validate the funds transferred by the users is done by registered bank accounts at the Company.

In case, bank account through which fund is received is not registered at FinEzzy/does not belong to the User, refund will be initiated by the Payment Gateway provider on the same day subject to credit realisation as per the turnaround time of payment gateways and Banks which can vary upto 7-10 working days.

III. Net Banking

Users can transfer funds using the net banking facility. You can initiate the net banking from FinEzzy app/website.
Users are advised to use their own Net Banking Account for transfer of funds. The Company will have no role in failed or pending transactions and fraudulent use of Net-banking in any manner. Any fraudulent transaction / attempt will attract action as per relevant section of Indian Penal Code (IPC). For a failed transaction, user may be charged by his / her bank and the Company is not responsible for any such charges.

IV. Mandates

FinEzzy provides various types of recurring payment options in the form of mandates, which can be used by the user across all the products offered by the FinEzzy. Bank Mandates registered on FinEzzy App will be for verified Bank Accounts only. FinEzzy takes no responsibility of any failed or pending transactions resulting from previously approved Mandates. For a failed or pending transaction, user may be charged by his / her bank and FinEzzy is not responsible for any such charges. Users are responsible for keeping the mandates updated for closed account or any modifications in account details. By proceeding with this payment mode, user abides to the Disclaimers and T&Cs of third party Service Providers, Payment Gateway’s Disclaimers.

Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, FinEzzy does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet. User is responsible to ensure that the transaction is successful. By agreeing to these terms and conditions, the User expressly agrees that his/ her use of the aforesaid online payment service is entirely at own risk and responsibility of the User.

Mutual Fund Transactions

a. Financial Transactions

In case of Mutual Funds, the Company will send the request for the transaction on a best effort basis. The processing of the request will be handled as per the existing business rules and cut off times. In case of failures of any system at the Company, the Company will try to process the same at the earliest but makes no guarantees. In case of failures of any system at the RTA / AMC / Payment Gateway Provider/Bank, the Company and its users will rely on the fallback provided by the RTA / AMC /Payment Gateway Provider/Bank. This should be read in conjunction with payment settlements. User agrees that the Company acts as an intermediary for purpose of facilitating Financial Transactions. The Company is limited by the capabilities and timelines provided by AMCs / RTAs / Payment Service Providers/Bank in such financial transactions.

b. Non-Financial Transactions

In case of Mutual Funds, the Company will send the request for the transaction to the RTA (acting behalf of respective AMCs) on a best effort basis. The processing of the request will be handled as per the existing business rules at the RTA. In case of failures of any system at the Company, the Company will try to process the same at the earliest but makes no guarantees. In case of failures of any system at the RTA, the Company and its users will rely on the fallback provided by the RTA. User agrees that the Company acts as an intermediary between him / her and the AMC for purpose of facilitating Non-Financial Transactions. the Company is limited by the capabilities and timelines provided by AMCs / RTAs in such nonfinancial transactions.

c. RTA

In case of Mutual Funds, the Company will share data for each transaction in the format mutually decided with each RTA (acting on behalf of respective AMCs) and will be processed at the RTA as per the existing business rules. the Company will receive confirmation of the status of each transaction sent to the RTA from the RTA in a format mutually decided with the RTA and AMC. The Company has no control over transaction processing time and business logic. The user understands that the Company is only acting as a platform. User enters into bilateral relationship with AMC / Mutual fund when he places and orders with the relevant AMC, or any entity acting as a collection agent on its behalf.

Settlements

The settlement to the respective bank account(s) is done by the Banks and Payment Gateway partner and will be done on a best effort basis as per their timelines. In case of transfer of funds for Mutual funds & NPS the applicable NAV in respect of purchase of units of mutual fund/ NPS scheme shall be subject to realization & availability of the funds in the bank account of AMC/Trustee before the applicable cut off timings (As mentioned by AMFI/SEBI for Mutual Funds & Govt. of India for NPS), irrespective of the amount of investment, under all mutual fund/NPS schemes and the business logic at the corresponding RTA/Trustee in case of NPS. Settlement in Mutual Funds and NPS will be same for both lumpsum and SIP depending upon the mode of payment. The Company will ensure that money is debited on the same day and is settled to AMCs/Trustees bank account same day before the respective cut-off timings, but in case of any issues, the settlement can be impacted and result in deviation of applicable NAV, for which the Company may not be responsible for any losses.

DND Registrations and Communication with Users

The user understands that if his / her mobile number is registered in the Do Not Disturb (DND) list of TRAI, he / she may not receive SMS from the Company. He / she shall take steps to deregister from the DND list and shall not hold the Company liable for non-receipt of SMS in the interim period. The user agrees to be reached out to by representatives of the Company or any third party authorised by the Company, via phone / email / sms with reference to the services offered by the Company.

Confidentiality

You acknowledge that, in the course of your relationship with the Company and in using the Services, you may obtain information relating to the Services and/or the Company (“Proprietary Information”). Such Proprietary Information shall belong solely to the Company and includes, but is not limited to, the features and mode of operation of the Services, trade secrets, know-how, inventions (whether or not patentable), techniques, processes, programs, ideas, algorithms, schematics, testing procedures, software design and architecture, computer code, internal documentation, design and function specifications, product requirements, problem reports, analysis and performance information, benchmarks, software documents, and other technical, business, product, plans and data. In regard to this Proprietary Information:

1. You shall not use (except as expressly authorized by this Agreement) or disclose Proprietary Information without the prior written consent of the Company unless such Proprietary Information becomes generally publicly available without your breach of this Agreement.

2. You agree to take reasonable measures to maintain the Proprietary Information and Services in confidence.
Use and Protection of Intellectual Property Rights

FinEzzy Application is protected by copyright, trademarks, patents, trade secret and/or other relevant intellectual property laws. No information, content or material from the Application may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without FinEzzy’s express written permission. You are hereby given a limited licence to use the Application for your personal and non-commercial use, subject to your agreement of these Terms. You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the FinEzzy Application.
Limitation of Liability, Indemnity, and Warranty

1. In no event shall the Company or its directors, shareholders, employees, associates, partners, or suppliers will be liable to you for any loss or damage that may cause or arise from or in relation to these terms and conditions or due to use of this Application/website or due to investments made using this Application or availing any product or services from any third-party service provider.

2. You agree to indemnify the Company or its directors, shareholders, employees, associates, partners or suppliers for all the liabilities (including claims, damages, suits or legal expenses in defending itself in relation to the foregoing) arising due to (i) use or misuse of the Application (ii) non-performance and/or non-observance of the duties and obligations under these terms and conditions or due to your acts or omissions (iii) any act, neglect, misconduct or fraud on your part.

3. You warrant that all the details and information provided by you to the Company or its directors, employees, associates, partners, or suppliers while using this Application (including for the purposes of carrying out investments) shall be correct, accurate and genuine.

4. Further, you shall be solely responsible for any investment decision taken by you on the Services and the Company shall not be liable for any loss or damage caused to you or other users of this Application due to such investment decision, or any kind of reliance upon it. You expressly agree that use of the Application is at your sole risk.

5. To the fullest extent permissible pursuant to applicable law, the Company and its directors, shareholders, employees, associates, third-party partners or suppliers disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness and noninfringement of proprietary rights. No advice or information, whether oral or written, obtained by you from the Company or through the Application will create any warranty or guarantee other than those expressly stated herein.

Limitation of Remedies

1. In no event will the Company, its Service Partners, its Vendors or their respective officers, directors, or employees be liable for any action performed or omitted to be performed or for any errors of judgment in relation to your account.

2. The Company shall not be held accountable for any losses incurred as a result of any actions / occurrences under this Agreement or such actions / occurrences not attributable to the Company.

3. A gesture of goodwill on behalf of the Company such as refunds and / or reimbursement of transaction charges or any other sum, shall not constitute an acknowledgment of any wrongful act or liability by the Company and you shall not have any further or additional recourse, legal or otherwise against the Company.
Force majeure